Refunds Policy for HassTV Digital Store
Effective Date: [2023/07/25]
At HassTV Digital Store, we strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we offer a straightforward Refunds Policy to ensure a hassle-free experience. Please review the following guidelines for obtaining a refund:
1. Eligibility for Refunds
1.1 Unopened and Unused Products: To be eligible for a refund, the product must be in its original condition, unopened, unused, and free from any signs of damage or wear.
1.2 Timeframe: You must request a refund within 1 day from the date of purchase. After this period, we may not be able to process your request.
2. Refund Process
2.1 Contact Customer Support: To initiate a refund, please contact our customer support team at Contact Us. Provide your order details, including the order number and the reason for the refund request.
2.2 Return the Product: If your refund request is approved, you will receive instructions on how to return the product. You are responsible for the cost of return shipping, and we recommend using a trackable shipping method to ensure safe delivery.
2.3 Inspection: Once we receive the returned product, our team will inspect it to verify its eligibility for a refund. If the product meets the refund criteria, we will proceed with the refund process.
3. Refund Options
3.1 Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Please allow 21 business days for the refund to be processed and reflected in your account.
3.2 Gift Cards or Store Credit: If you prefer, we can issue the refund in the form of a gift card or store credit that you can use for future purchases on HassTV Digital Store.
4. Non-Refundable Items
4.1 Certain items may not be eligible for a refund, including:
a. Downloadable or digital products once they have been accessed or downloaded.
b. Products that have been opened or used.
c. Items returned without prior authorization or after the specified timeframe.
5. Damaged or Defective Products
5.1 If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or offer a full refund, including return shipping costs, upon verification of the damage or defect.
6. Changes to the Refunds Policy
6.1 We reserve the right to update or modify this Refunds Policy at any time without prior notice. Any changes will be posted on this page, and the effective date will be revised accordingly.
7. Contact Us
7.1 If you have any questions or concerns about our Refunds Policy, please contact us at [[email protected]].
By making a purchase on HassTV Digital Store, you acknowledge that you have read and understood this Refunds Policy and agree to its terms and conditions.